The Serial Number is a 16-digit number that starts with 8030...You can find it on the original package box, battery cover, or the Settings page of your U home APP. e.g. 8030123412341616
Please click https://support.u-tec.com/hc/en-us/articles/11949281832601 to find out How to get the Bluetooth MAC address of my device.
Please click https://support.u-tec.com/hc/en-us/articles/16961908694041 to get more information you may need.
e.g. 32920 Alvarado-Niles Rd Ste 220, Union City, CA 94587, U.S.
e.g. +18444398832
**Associated with the Warranty Period**
You can find it by clicking the portrait icon in the App's upper left; the App version will be at the bottom. e.g. iOS 3.2.7 / Android 3.2.6
You can find it on the Settings page in the U home App. e.g. 02.20.0020
You can find it from the Settings page of your Ultraloq in the U-tec APP. e.g. 02.20.0503 Please fill in the Bridge/WiFi version if you have a “Failed to connect to the Bridge/WiFi” or “Connecting circle persists” issue.
Steady Yellow(Orange) or Blink Green? *For Bridge only*
e.g. Netgear Please ensure that your SSID(WiFi/Router name) doesn't contain special characters like', & and \ ...)
e.g. R7000
e.g. T-mobile, AT&T, Verizon
Please try to be as specific as possible. For product issues, include any additional details you think may be relevant, such as troubleshooting steps you've taken.
