The wire is the connector that makes the exterior assembly (the front part) and interior assembly (the back part) work as a whole.
If the keypad or fingerprint doesn’t work correctly, but the U-tec app can still control the lock, the problem might be caused by the wire being loose or needing to be reconnected.
Please check out the videos below for a visual guide.
1) Open the battery cover and take out the batteries;
2) Unscrew the screws in the battery box.
3) Disconnect and Reconnect the Keypad Wire.
After that, if the problem persists, please click here to submit a ticket directly.