If you added the ULTRALOQ Smart Device to the U home App, you can upgrade its firmware. Firmware updates are released periodically to help improve the connection speed, fingerprint reliability, motor control, battery life, Auto Lock, etc.
Q: Do I have to upgrade the firmware of the device?
A: Without Red Dot means the firmware has been the latest version. You don't have to upgrade the firmware of the lock if your lock works perfectly. Otherwise, please do the update.
Firmware updates can take anywhere from 2-5 minutes. Keep your phone near your device, with the U home App open throughout the update.
Please note that the following models (with the built-in WiFi chip) need to connect to your WiFi network during firmware updating.
Smart Locks: U-Bolt WiFi / U-Bolt Pro WiFi / ULTRALOQ Latch 5 Series / ULTRALOQ Bolt Series ;
Smart Lighting: A19 Color;
Smart Power: Smart Plug / Smart Dimmer Switch;
How to upgrade the firmware?
Step 1. Unplug the Bridge from the outlet. If you are not using the Bridge, please ignore this step.
Step 2. Open the U home App, and select the device you want to update.
Step 3. Click the Settings menu (gear icon).
Step 4. Scroll to Firmware, then click it.
Step 5. Click Upgrade and complete the upgrade.
Upgrade Firmware Tips:
> Keep your phone near your ULTRALOQ Smart Device, with the U home App open throughout the update.
> You must be within 5ft of the device and have Bluetooth enabled on your phone.
> Unplugging the Bridge from the outlet before you are ready to upgrade firmware.
> Disconnect the other Bluetooth devices from your phone.
How do I know if my firmware update is complete?
You can check the firmware notification under the Settings Menu on the U home App. Red Dot means the new firmware is released and asks to upgrade. Without Red Dot means the firmware has been the latest version.
What if the firmware update fails?
If the firmware update fails while you are in the middle of updating, try the following:
Step 1. Restart your phone.
Step 2. Power cycle your device. (For Smart Locks, please remove and reinsert batteries. If the battery is low, please replace the brand new batteries.)
Step 3. Stand near the device. (For Smart Locks, please stand near the interior assembly of the Lock.)
Step 4. Check the above Tips again.
Step 5. Then try updating the firmware again.
Step 6. Please try to reset your device.
Sometimes, you'll need to calibrate the direction of your lock after the firmware upgrade. The process for this had explained in our article: Calibrating ULTRALOQ U-Bolt Series