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Temporary User FAQs: Create and Share

Temporary User FAQs: Create and Share

In order to share your ULTRALOQ smart lock, you first have to create a user. There are 3 types of users we can create; Admin, Normal, and Temporary. This FAQ will assist you with a Temporary User creation and sharing of your lock.

 

In what situations should I create a Temporary User?

  • Access needed for a Fixed duration
    • Short term rental guests (check-in/check-out)
    • Contractors (e.g. 2 month project)
  • Schedules can be created to limit access to certain days of the week and/or certain times
    • Dog walker (e.g. M-F 1pm to 3pm)
    • House cleaner
  • Limit the number of times lock can be unlocked
    • Delivery/One-time Service (proceed at your own as you’re allowing a stranger in)
    • Family or Friend to drop something off

In what situations should I create a Normal User?

  • Access needed permanently
    • Family
    • Roommates

What type of access should I give my user (Keycard/Fingerprint, Code, or App)?

Choose the type of access that is most efficient for you and your user. Some use cases are provided below. This is ultimately for you to decide.

  • Family – Keycard/Fingerprint, Code, and App
  • Airbnb guest – Code, and App
  • House cleaner – Code
  • Contractor – App

Creating a Temporary User with U home App

  1. Open the U home App and log in as an Admin (Admins can create Normal & Temp Users)
  2. Click the User icon of the lock you want to give access to
  3. Tap the + icon on the upper right-hand corner
  4. Select Temporary User as the User Type and enter a user name
  5. Add a Keycard or Fingerprint (depending on lock model) or Skip
  6. Enter a 4-8 digit access code if you want the user to have access, or Skip
  7. Provide your user access from the Schedule screen (Detailed instructions below)
  8. Allow your user App access and enter their email on the next screen, or Skip
    • A confirmation email will be sent to the email you provided, and will instruct the recipient to download the U home App and create an account. Once logged in, the shared lock can be accessed by the user.
  9. Confirm, and you’ve created a Temporary User

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 Scheduling instructions (#7 above)

  • Access Date – For Temp Users that have no time or day restrictions between the start date/time until the end date/time. Choose your schedule and you’re done. Don’t worry about the sections under this. Click Save. 
    • Begin Date and Time – Select the date/time you would like the Temp User to start having access.
    • End Date and Time – This is the date/time you would like the Temp User’s access to end.

For example – Airbnb guest booked for 11/1/2025 3PM check-in and 11/15/2025 11AM check-out

  • Repeat Days – Deselecting a day from Blue to Gray will render that day No Access
  • Leave all days Blue if you don’t want to impose restrictions.
  • For example – Deselect Sat and Sun so my contractor won’t have access to work site on the weekends.
  • Repeat Begin & End Times – This will further restrict access by only allowing access within the time selected each day.
    • For example – I allow my dog walker access two hours in the afternoon each day from 11:00 AM to 1:00 PM. There will be no access any time outside of that range. Note if I had deselected Sat and Sun above on the Repeat Days section, my dog walker would only have access from 11AM to 1PM M-F.
  • Times Limit ­– Toggle this on to limit the number of times a Temp User can access the lock. Range is 1 to 100 times. Anything after the number selected and access will be denied.