Please track the status of your orders by clicking www.u-tec.com/myorder
We are willing to provide the return service for all products purchased directly from www.u-tec.com with a 30-day return policy.
The Serial Number is a 16-digit number that starts with 8030...You can find it on the original package box, battery cover, or the Settings page of your Ultraloq in the U-tec APP.
Please try to be as specific as possible. For product issues, include any additional details you think may be relevant, such as troubleshooting steps you've taken.