• Deadbolt
    U-Bolt Series Smart Lock

    U-Bolt Series

    U-Bolt Pro Series Smart Lock

    U-Bolt Pro Series

  • Lever
    Lever Smart Lock

    Lever

    Latch Series

    Latch Series

    Latch 5 Fingerprint

    Latch 5 NFC

    UL3 BT (2nd Gen)

  • Lever + Deadbolt
    Combo Smart Lock

    Combo

  • Cloud Platform
    Cloud Platform

    Air

  • Compare all smart locks | Accessories
  • What's New
    • Smart Security Camera
    • Smart Lighting
    • Smart Plug
    • Smart switch
  • Smart Locks
  • How It Works
  • Help
    • Support
    • Community
  • Store
1-844-HEY-UTEC MON-FRI 7AM TO 6PM PST


U-tec

  • Smart Locks
    DEADBOLT
    • U-Bolt Series
    • U-Bolt Pro Series
    LEVER
    • Lever
    • Latch Series Latch 5 Fingerprint Latch 5 NFC UL3 BT (2nd Gen)
    LEVER + DEADBOLT
    • Combo
    Cloud Platform
    • Cloud PlatformAir
    Compare all smart locks Accessories
  • How It Works
  • Help
    • Support
    • Community
    • Blog
  • Store
  • My Account
  • 1-844-HEY-UTEC MON-FRI 7AM TO 6PM PST

How can we help you?

  • Installation Service
  • Warranty
  • Shipping Policy
  1. U-tec Support
  2. Common FAQs
  3. FAQs

FAQs

  • Guide to Disconnect/Reconnect the Keypad Wire
  • What is the difference between UL3 / UL3-BT/UL3 BT(2nd Gen)/Latch 5 Fingerprint and Latch 5 NFC?
  • What is the Admin Code?
  • Tips for Improving Fingerprint Verification
  • How to use the Discount Code when I check out?
  • Can Ultraloq Smart Lock be installed on My Door?
  • How to Reset Ultraloq Smart Lock to its Factory Settings?
  • How to Update the Firmware for Ultraloq Smart Lock?
  • How do I remove my Ultraloq Smart Lock from the door?
  • Does the Ultraloq Smart Locks work with accessories such as bolts from a third party?
  • What is the network requirement for the WiFi Connection with Ultraloq Smart Locks?
  • What can I do if the U-tec App says "Registration error..."?
  • How to get support by submitting a Ticket?
  • Ultraloq Products Standalone Mode Programming Guide
  • Ultraloq Products Installation Guide
  • 30-day return policy
  • Can I enable multi-factor authentication?
  • Warranty for Ultraloq Smart Lock
  • How to Order Replacement Parts?
  • Shipping and Return Policy for U-tec Store
  • Failed to set up Ultraloq Smart Lock with the U-tec App, how do I fix it?
  • What is the Battery Life for Ultraloq Smart Lock?
  • Cleaning & Disinfecting Ultraloq Smart Lock(Preventive Maintenance)
  • What’s the difference between Owner, Admin, Normal User and Temporary User?
  • How to Access the Serial Number of Ultraloq?

Need more help?

  • 1-844-HEY-UTEC
    MON-FRI 7AM TO 6PM PST
  • Order Status
  • Tickets
  • Company
  • About Us
  • Press
  • Blog
  • Join Us
  • Contact Us
  • Help
  • Support
  • Community
  • Refund Policy
  • Shipping Policy
  • Legal
  • Terms of Use
  • Privacy Policy
  • Program
  • Partner Program
  • Referral Program
  • Affiliate Program
  • Reviewers Program
  • Follow Us
    • Facebook
    • Twitter
    • Instagram
    • YouTube
© 2022 U-TEC GROUP INC. ALL RIGHTS RESERVED. QUESTIONS: 1-844-HEY-UTEC (MON-FRI 7AM TO 6PM PST)