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Common FAQs
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FAQs
Guide to Disconnect/Reconnect the Keypad Wire
What is the difference between UL3 / UL3-BT/UL3 BT(2nd Gen)/Latch 5 Fingerprint and Latch 5 NFC?
What is the Admin Code?
Tips for Improving Fingerprint Verification
How to use the Discount Code when I check out?
Can Ultraloq Smart Lock be installed on My Door?
How to Reset Ultraloq Smart Lock to its Factory Settings?
How to Update the Firmware for Ultraloq Smart Lock?
How do I remove my Ultraloq Smart Lock from the door?
Does the Ultraloq Smart Locks work with accessories such as bolts from a third party?
What is the network requirement for the WiFi Connection with Ultraloq Smart Locks?
What can I do if the U-tec App says "Registration error..."?
How to get support by submitting a Ticket?
Ultraloq Products Standalone Mode Programming Guide
Ultraloq Products Installation Guide
30-day return policy
Can I enable multi-factor authentication?
Warranty for Ultraloq Smart Lock
How to Order Replacement Parts?
Shipping and Return Policy for U-tec Store
Failed to set up Ultraloq Smart Lock with the U-tec App, how do I fix it?
What is the Battery Life for Ultraloq Smart Lock?
Cleaning & Disinfecting Ultraloq Smart Lock(Preventive Maintenance)
What’s the difference between Owner, Admin, Normal User and Temporary User?
How to Access the Serial Number of Ultraloq?
