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30-day return policy

All products purchased directly from come with a 30-day return policy. Within 30 days of receipt of an order, if you are not satisfied with our product, you may return products purchased directly from U-tec for a refund. If you purchased the Product from an authorized reseller, you must request a refund directly from the reseller. 


To qualify for a refund, all the following conditions must be met:

  • A Return Merchandise Authorization (RMA must be requested from our customer service team within 30 days of the date on which you purchased the Product. To request an RMA, you must contact our customer service team by submitting a ticket from this page or via email addressed to
  • U-tec must receive the returned Product within 14 days after an RMA number has been issued. An assigned RMA number is valid for 14 days only and will expire on the 15th day after the date of issuance, at which time any returned Product will be refused.

Additional terms and conditions:

  • Please note, customers are responsible for all return shipping charges. We recommend that you use a trackable method to mail your return.
  • All returned items must be in like-new condition, securely packed for shipment in the original box, with all accessories and manuals included, and sent with an RMA Number. We will not accept any shipments without a valid RMA number clearly labeled outside the box.
  • Refunds will be processed and paid within 2 weeks of U-tec’s receipt of the Product.
  • Refunds will be reimbursed in the original form of purchase.

If you want to know the Warranty for our product, please here.