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  • Deadbolt
    • ULTRALOQ Bolt Fingerprint Bolt Fingerprint
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  • Bright A19 Bulbs Bright A19 Color
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  • UTEC Matter Smart Switch UTEC Matter Smart Switch
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  1. U-tec Support
  2. Common FAQs

Common FAQs

Features

  • Fingerprint Tips

  • How can I unlock the Ultraloq Smart Locks if the battery runs out?
  • Which models support the Magic Shake feature?
  • What is WiFi Mesh Grouping and would using it benefit me?
  • My Smart Device cannot connect to WiFi, how do I fix it?
  • How many locks can be registered in the U home App?
  • Why Any Fingerprint/Code/Fob Can Unlock Ultraloq Smart Lock?
See all 9 articles

U home App

  • Cannot find the shared device after being invited by the Owner/Admin?
  • How to Reset the Password of U-tec Account?
  • What should I do if I don't want to receive marketing related pop-notifications pushed by the U home app?
  • How to transfer a device to another user and how to accept the transfer?
  • How do you create a Shortcut for U-tec Smart Devices?
  • How do you create an Automation for U-tec Smart Devices?
See all 27 articles

FAQs

  • How to Solve the Jamming Issue

  • Guide to Disconnect/Reconnect the Keypad Wire
  • What is the difference between UL3 / UL3-BT/UL3 BT(2nd Gen)/Latch 5 Fingerprint and Latch 5 NFC?
  • What is the Admin Code?
  • How to use the Discount Code when I check out?
  • Can Ultraloq Smart Lock be installed on My Door?
  • How to Reset Ultraloq Smart Lock to its Factory Settings?
See all 32 articles

Need more help?

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