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  1. U-tec Support
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Common FAQs

Features

  • Fingerprint Tips

  • How can I unlock the Ultraloq Smart Locks if the battery runs out?
  • My Smart Device cannot connect to WiFi, how do I fix it?
  • How many locks can be registered in the U-tec App?
  • Why Any Fingerprint/Code/Fob Can Unlock Ultraloq Smart Lock?
  • Does Ultraloq Support the 5" Backset Latch?
  • Can I Limit Entry Time from 9:00-17:00 Every Monday to Friday or A Specific Period Like from 1st January to 30th January?
See all 7 articles

U-tec App

  • How to Reset Ultraloq Smart Lock

  • How to Reset the Password of U-tec Account?
  • Cannot find the device after log in to the account?
  • Troubleshooting after upgrading the U-tec App
  • How to get the Bluetooth MAC address of my device?
  • Cannot find the device after being invited by the Owner/Admin?
  • How to manage my Locations/Addresses in the new version U-tec App?
See all 20 articles

FAQs

  • How to Solve the Jamming Issue

  • Guide to Disconnect/Reconnect the Keypad Wire
  • What is the difference between UL3 / UL3-BT/UL3 BT(2nd Gen)/Latch 5 Fingerprint and Latch 5 NFC?
  • What is the Admin Code?
  • How to use the Discount Code when I check out?
  • Can Ultraloq Smart Lock be installed on My Door?
  • How to Reset Ultraloq Smart Lock to its Factory Settings?
See all 27 articles

Need more help?

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