How can we help you?

Warranty for U-tec products

Limited Warranty Coverage

ULTRALOQ smart lock comes with a lifetime mechanical and finishes warranty along with a 12 to 18-month electronic warranty (see the list below) to the original purchaser of the product against defects in material and workmanship from the date of delivery following the original retail purchase (the “Warranty Period”).

ULTRALOQ UL1 / Combo: 12-month electronic warranty

ULTRALOQ UL3 Series: 18-month electronic warranty

ULTRALOQ Latch 5 Series: 18-month electronic warranty

ULTRALOQ U-Bolt Series: 18-month electronic warranty

ULTRALOQ UL300: 18-month electronic warranty

ULTRALOQ Bridge: 12-month electronic warranty

ULTRALOQ Handle Push Pull: 18-month warranty

Bright Smart Lighting: 24-month warranty

U-tec Smart Plug: 12-month warranty

U-tec Smart Switch: 18-month warranty

Upon return of a defective product to U-tec Group, U-tec may repair or replace the product with a new or refurbished product at U-tec’s sole discretion. If the Product or a component incorporated within it is no longer available, U-tec may, at U-tec’s sole discretion, replace the Product with a similar product of a similar function. Any Product that has either been repaired or replaced under this Limited Warranty will be covered by the terms of this Limited Warranty for the longer of (a) ninety (90) days from the date of delivery of the repaired Product or replacement Product, or (b) the remaining Warranty Period.


What does this limited warranty not cover?

This Limited Warranty does not cover the following (collectively “Ineligible Products”): Products marked as “sample” or “Not for Sale”, or sold “AS IS”; or Products that have been subject to: (a) modifications, alterations, tampering, or improper maintenance or repairs; (b) handling, storage, installation, testing, or use not in accordance with the User’s Guide, Placement Guidelines, or other instructions provided by U-tec; (c) scratches, abrasions, deterioration due to the use of paints, solvents or other chemicals; (d) abuse or misuse of the Product; or (e) Acts of God, including but not limited to lightning, flood, tornado, earthquake, or hurricane. This Limited Warranty does not cover consumable parts, including batteries, unless damage is due to defects in materials or workmanship of the Product, or software (even if packaged or sold with the product). U-tec recommends that you use only authorized service providers for maintenance or repair. Unauthorized use of the Product or software can impair the Product’s performance and may invalidate this Limited Warranty.


How to file a warranty claim?

Before making a claim under this Limited Warranty, the owner of the Product must (a) notify U-tec of the intention to claim by visiting during the Warranty Period and providing a description of the alleged failure, and (b) comply with U-tec’s return shipping instructions. U-tec will have no warranty obligations with respect to a returned Product if it determines, in its reasonable discretion after examination of the returned Product, that the Product is an Ineligible Product (defined above). U-tec will bear all costs of return shipping to the owner and will reimburse any shipping costs incurred by the owner, except with respect to any Ineligible Product, for which the owner will bear all shipping costs.


Disclaimer of warranties

Except as stated above in this limited warranty, and to the maximum extent permitted by applicable law, U-tec disclaims all express, implied, and statutory warranties and conditions with respect to the product, including the implied warranties of merchantability and fitness for a particular purpose. To the maximum extent permitted by applicable law, U-tec also limits the duration of any applicable implied warranties or conditions to the duration of this limited warranty.


Limitation of damages

In addition to the above warranty disclaimers, in no event will U-tec be liable for any consequential, incidental, exemplary, or special damages, including any damages for lost data or lost profits, arising from or relating to this limited warranty or the product, and U-tec’s total cumulative liability arising from or related to this limited warranty or the product will not exceed the amount actually paid for the product by the original purchaser.


International Warranty:

ULTRALOQ’s limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.



Official channel

Warranty covers purchases from


Ultraloq Store


Amazon CA



Amazon AU



Amazon UK

Ultraloq Direct


For purchases made out of the above channels, please contact your seller directly.