After upgrading the Xthings Home(Formerly U home) App from V1.0 to V2.0, you may meet some problems. Here are some troubleshooting steps for you.
*Cannot find the device after upgrading*
If you are the Owner of this lock
1. Log out and log in to your account again to refresh the device list.
2. If you are using the V2.0 version Xthings Home(Formerly U home) App, please ensure you are at the correct address(room).
Click here to find out How to manage my Homes/Addresses in the new version Xthings Home(Formerly U home) App?
3. After logging in V2.0 Xthings Home(Formerly U home) App, if you set up the lock with the old version app, this device will not be shown in the new version.
Delete the lock from the Xthings Home(Formerly U home) App V1.0, then set it up with the V2.0 App again.
Click here to find out How to reset the lock from Xthings Home(Formerly U home) App V1.0?
Click here to find out the Xthings Home(Formerly U home) App V2.0 User Guide & FAQ
If you are the Admin, Normal User, or Temporary user invited by the Owner, you need to switch the Address to the Shared Address.
You can click here to find out. Cannot find the device after being invited by the owner/Admin?
*Lost user passcode/fingerprint after upgrading*
After the upgrade, the user passcode, email, and fingerprint will be kept in the Xthings Home(Formerly U home) App V2.0.
The UI difference may be misleading the user. If the user already has the Passcode/fingerprint options, the "+" sign will turn into an edit logo.
You may need
How to manage my Homes/Addresses in the new version Xthings Home(Formerly U home) App?
How to reset the lock from Xthings Home(Formerly U home) App V1.0?
Xthings Home(Formerly U home) App V2.0 User Guide & FAQ
Cannot find the device after being invited by the owner/Admin?