Troubleshooting for Auto-Unlock feature

Leave Wi-Fi and Bluetooth turned ON.

Wi-Fi and Bluetooth must be enabled to use the Auto-Unlock feature. Your phone uses Wi-Fi and Bluetooth to determine your location. If your location is not accurate, Auto-Unlock will not work correctly or at all.
Please make sure your smartphone has full internet access and do not turn on the "airplane mode".

Leave location services ON

Auto-Unlock uses the phone’s location to determine when you are close to Home. Location services must be enabled in order for Auto-Unlock to work correctly.
For the best positioning effects, please turn on WLAN scanning & Bluetooth scanning to improve accuracy. (Android only)

Location permission (Android 10 and higher)

Turn off the "Auto-Lock" feature temporarily.

Take advantage of the notifications.

Android 8 and above uses notifications to communicate to you about Auto-Unlock. Notifications for previous versions of Android can be turned on in the settings.

Open and use the U-tec App at least once a day.

This teaches the operating system that U-tec App is a commonly used application.

Whitelist the U-tec App for battery savings (Android 9).

Preserve battery life by whitelisting the August App. From your home screen, go to Settings > Apps > U-tec > Battery > Optimize Battery Usage.
PLEASE NOTE: These steps may vary from model to model.

Enable U-tec APP Autorun. (Android only)

Disable "Put app to sleep" (Android only)

If the door always unlocks itself automatically when I at home. What should I do?

Please select the SSID of your home WiFi on the Auto-unlock settings page. (Android only)

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