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Troubleshooting for Auto-Unlock feature

 

Leave Wi-Fi and Bluetooth turned ON.

  • Wi-Fi and Bluetooth must be enabled to use the Auto-Unlock feature. Your phone uses Wi-Fi and Bluetooth to determine your location. If your location is not accurate, Auto-Unlock will not work correctly or at all.
  • Please make sure your smartphone has full internet access and do not turn on the "airplane mode".

Leave location services ON

  • Auto-Unlock uses the phone’s location to determine when you are close to Home. Location services must be enabled in order for Auto-Unlock to work correctly.
  • For the best positioning effects, please turn on WLAN scanning & Bluetooth scanning to improve accuracy. (Android only)

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Location permission (Android 10 and higher)

  • Set location permission to "All the time".

Turn off the "Auto-Lock" feature temporarily. 

  • You can turn it on after doing the test if you need it.

Take advantage of the notifications.

  • Android 8 and above uses notifications to communicate to you about Auto-Unlock. Notifications for previous versions of Android can be turned on in the settings.

Open and use the U-tec App at least once a day.

  • This teaches the operating system that U-tec App is a commonly used application.

Whitelist the U-tec App for battery savings (Android 9).

  • Preserve battery life by whitelisting the August App. From your home screen, go to Settings > Apps > U-tec > Battery > Optimize Battery Usage.
  • PLEASE NOTE: These steps may vary from model to model.

Enable U-tec APP Autorun. (Android only)

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Disable "Put app to sleep" (Android only)

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If the door always unlocks itself automatically when I at home. What should I do?

  • Please select the SSID of your home WiFi on the Auto-unlock settings page. (Android only)

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  • Please try to switch the Geofence range to 600/1000 meters. (Android only)

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Related article: How to Set Up Auto Unlock for Ultraloq U-Bolt Series?

Related FAQs: How to Fix the Location Issue for Auto Unlock Function with iOS?

 

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