How can we help you?

Passcode does not work?

If you find the password cannot open the door, please check.

1. Please make sure you have pressed the Ultraloq button or “↵” Button after inputting the Passcode.


2. Please ensure the Owner/Manager has enabled you to the lock.


3. Please ask the manager to check if the user schedule has been set up correctly. If the Schedule has been set up correctly, please ask the manager to check if the lock and Ultraloq Air have the same timezone.
How to check the timezone of the lock and Ultraloq Air?

4. Sometimes the internet connection is unstable may cause the password to delay entry into force. Please wait for 3-5 minutes and try again.