If your fingerprint fails to unlock your Ultraloq Smart Lock, please read this article to solve the problem.
Common causes of Low-Approval Fingerprint Verification
The following are some circumstances that can increase the chance of fingerprints being rejected:
1. Frequently washing/disinfecting hands.
2. Activities that require the use of the fingertips such as weight-lifting, rock climbing, gardening, or playing guitar.
3. Frequent or regular handling of paper or typing.
4. Exposures to chemicals, such as bleach, chlorine, acetone, antibacterial products.
5. Age: Skin becomes smoother, and ridges become harder to capture with age.
Tips for Successful Finger Verification
> The finger is clean, and without any callus, it's not peeling, or injured.
> Don't tap too quickly or move your finger around while scanning the fingerprint.
> Cover the Fingerprint Sensor completely with some pressure, not to light or too hard.
> We recommend that each user register multiple fingerprints.
> If the fingerprint is wet, please dry your finger.
> Ensure your finger is at the same angle as it was during enrollment. Even moderate changes in finger angle during touching can cause the match failed error.
Troubleshooting for Failed Fingerprinting
If you have referred the tips above and are still get failure notifications while scanning the fingerprint, please follow the steps below.
Step 1. Power cycle your lock by removing and reinserting one of the batteries. If the battery is low, please replace them with brand new ones.
Step 2. Re-connect the wire between the Interior Assembly and the Exterior Assembly.
Step 3. Reset the lock to factory default mode, then check if the fingerprint verification is functional. In factory default mode, any fingerprints can unlock the lock.
Step 4. To verify the fingerprint function, you can check by using other users' fingers.
When you touch the fingerprint reader don't get any response, please submit the problem to firstname.lastname@example.org, Ultraloq Support Team will help you further.
Note: Most people following these tips will have significantly improved their fingerprint verification rate. There is a tiny percentage (about .1%) of people that will not produce acceptable prints.