Possible Cause 1: The network connection is unstable, causing the firmware download to be interrupted.
Solution:
✔ Check if your Wi-Fi connection is stable and working properly.
✔ Ensure that your home network is functioning correctly and that there are no firewall restrictions blocking access to specific URLs.
✔ Move the camera closer to the router and try upgrading the firmware again.
Possible Cause 2: The firmware upgrade took too long, and the device was unable to complete the process successfully.
Solution: Try the following recovery steps:
1. Remove the battery.
2. Reinsert the battery and, during startup, press the Reset button three times consecutively.
3. Wait for the camera to reboot and attempt the firmware upgrade again.
If the issue persists, please contact customer support for further assistance.