U-tec

How can we help you?

How to find out whether my WiFi network is 2.4GHz, 5GHz, or 2.4GHz&5GHz dual-band?

 

mceclip0.png

 

Please find the parameter nameplate on the bottom of your router.

 

1. If the router only supports 2.4GHz WiFi, usually it doesn't point out in the nameplate (as shown below). In this case. You can use it for our device WiFi setup. 

mceclip1.png

2. There are a few brands of wireless Access Point devices that only support a 5GHz WiFi signal, you can not use it for the WiFi setup. (as shown below)

mceclip0.png

 

3. Most routers currently sold on the market have supported 2.4GHz and 5GHz dual-band WiFi signals (as shown below). 

mceclip0.png

For some dual-band routers, the 2.4GHz and 5GHz WiFi signals are separated, while for other routers the signals have been combined into one. You need to connect your product to the correct WiFi signal according to the below two occasions:

 

Occasion 1:2.4GHz and 5GHz dual-band WiFi signals are separated

Please check the WiFi configuration interface of the smartphone. Just like the below picture.

mceclip1.png

Please make sure to use the 2.4GHz SSID to pair it with your device. 

 

Occasion 2:2.4GHz and 5GHz dual-band WiFi signals have been combined to one

Please check the WiFi configuration interface of the smartphone, the 2.4GHz, and 5GHz SSIDs are displayed as one (shown below).

mceclip0.png

Please unmerge your WiFi signal into 2.4GHz and 5GHz as two separated SSIDs (WiFi names), you will be able to detect two SSIDs with different WiFi names. After doing that, please make sure to use the 2.4GHz SSID to pair it with your device again.

 

Here is a video to show you how to unmerge the WiFi SSID for your reference.  PLEASE NOTE: These steps may vary from router to router.

 

 

 

Another approach: (block the bridge MAC address from your 5G wifi)

1. Make sure your U-Bolt WiFi / U-Bolt Pro WiFi / Bridge near your router
a. (it will be moved to a power outlet within 10 feet after initial setup if you are using the Ultraloq Bridge)

2. Launch U-tec app
3. Open Settings
4. Select WiFi / Paired Bridge 
5. Note the MAC address (format 00:00:00:00) of U-Bolt WiFi / U-Bolt Pro WiFi / Bridge

6. Log in to your Router
7. Open Wifi settings
a. Select 5GHz
i. Open MAC
Blacklist option(some router called "MAC Filter/Authentication")
ii. Add the MAC address of U-Bolt WiFi / U-Bolt Pro WiFi / Bridge
iii. Save

b. Select 2.4GHz
i. Open MAC
Whitelist option (some router called "MAC Filter/Authentication")
ii. Add the MAC address of U-Bolt WiFi / U-Bolt Pro WiFi / Bridge
iii. Save

8. Press the reset button on your Bridge and hold for 10 seconds. (If you are using the Ultraloq Bridge)
9. Check that the U-Bolt WiFi / U-Bolt Pro WiFi / Bridge has connected to the Router
a. It should appear in the 2.4GHz connected Wifi devices list
10. Move the Bridge to a power outlet within 10 feet of your lock if you are using the Ultraloq Bridge

 

Here is another scenario of the screenshot for your reference:

mceclip0.png

Please contact us by submitting the ticket if you have any problem with this instruction.

Was this article helpful?
0 out of 0 found this helpful