If you have trouble connecting to your Ultraloq Smart Lock using the U-tec App, select the following topics for troubleshooting.
I can't find the lock device on the U-tec App while scanning. How to fix it?
>> Confirm to select the correct model.
>> Stand near the lock's interior assembly, within around 3ft.
>> Allow all permissions on the Settings of your smartphone, including Location (Always), Bluetooth, Camera, Notification, etc.
>> Remove and plug in the lock's batteries, then wait for 2 minutes to reboot the lock.
>> Confirm the smartphone is not connecting to the other Bluetooth devices, for example, App Watch, Headphones, etc.
>> Turn off and turn on your smartphone.
>> Uninstall the U-tec App and re-install the latest version U-tec App.
I can scan the lock and enter the admin code, but the App shows an "Admin code error" message. How to fix it?
>> Please check if the code is 4-8 digits.
>> Turn off and turn on the U-tec App to check if the lock has been added already.
>> If you still can't work it out, please reset the Ultraloq to the factory default.
While searching and entering the admin code, I can find the lock, but the App shows, "The lock is working as the Standalone Mode. Please follow the guide to reset the lock to factory default." How to fix it?
Ultraloq Smart Lock has two working modes, App Mode and Standalone Mode. App Mode (Recommended), Ultraloq can be operated on U-tec App. Standalone Mode, Ultraloq can be performed without a smartphone, but Limited functions. Please reset the lock to the factory default mode, then use the U-tec App to pair the lock.
I can find the lock while searching, then enter the admin code and upload the picture, then App loading a long time (about 30 seconds), and shows "Time out, please try again!" or "Lock connection failed" error, how to fix?
Step 1. Turn off and turn on your smartphone.
Step 2. Remove the lock's batteries and re-install the batteries to reboot the lock.
Step 3. Don't upload the picture and only enter the door's name.
Step 4. Confirm the phone's internet is good.
Step 5. Make sure your smartphone is not connecting to the other Bluetooth devices, for example, App Watch, Headphones.
While searching, I can find the lock, but the App shows this device "Registered," how do I fix it?
It means you have added this lock to your account. If you paired the lock to the U-tec App, you have to remove the lock from your U-tec App as the server saved the lock's information. Please must reset the lock via the U-tec App.
If you are using the Bridge and meet the problem with the connection, please refer to this article: