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Setting Up U-tec App for Apple Watch

You can use the U-tec App by the Apple Watch to lock and unlock your Ultraloq smart lock. This article guides the customers to set up the U-tec App for Apple Watch.

NOTE: U-tec App on apple watch only support lock(only for deadbolt locks) and unlock feature. Remote operations are not possible. 

Device request: Apple Watch & iPhone

App request: Apple Watch App & U-tec App

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Setting Up

Step 1. Set up your Ultraloq device with your U-tec App. Please follow the article to set up your lock.

Step 2. Set up your Apple Watch.  Apple provides detailed instructions on how to set up your apps to appear on your Watch here.

Step 3. After setting up, the App should be installed automatically on your Apple Watch.

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Step 4. If the app does not show, please turn on the Watch app on your iPhone, find U-tec, tap “INSTALL”.

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Step 5. Turn on your U-tec App and swipe the device list to refresh it. After that, the U-tec will show in Apple Watch.

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How to control your smart lock on Apple watch?

To lock or unlock your door with Apple Watch, open the U-tec App on the device. Tap the unlock button to unlock the door. Conversely, tap the lock button to lock it again.

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Swipe the list up to view other locks. Now, only U-Bolt and U-Bolt Pro have the “Lock” button.

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Smart Notification on Apple Watch

If you created Smart Notification on your U-tec App, you can also receive the notification on Apple Watch when the phone is not around you (Request Internet available on Apple Watch).

If someone triggers a notification, and your iPhone is power off or sleep, you will receive a notification on your Apple Watch. If the iPhone is in use, the Apple Watch will not push the notification.

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Troubleshooting Apple Watch and U-tec

If you experience issues using the U-tec App on your Apple Watch, the following troubleshooting steps should help:

Step 1. Uninstall the U-tec App from your iPhone by selecting the App until the X appears, then delete it from the device.

Step 2. Power-cycle your iPhone and Apple Watch by powering each one OFF and then back ON.

Step 3. Re-install the U-tec App on your iPhone by downloading it from the Apple Store.

Step 4. You will need to ensure that you can see the U-tec App on your Apple Watch:

> On your iPhone, open the Watch app

> Go to U-tec

> Ensure the “Show App on Watch” option is enabled

> Then, open the U-tec App to the Lock Status screen on your iPhone as well as on your Apple Watch.

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Step 5. Turn on your U-tec App, Swipe device list to refresh it.

Please complete the following steps before attempting an operation on your Apple Watch:

(1) With the U-tec App open, hold down the flat button on the right-hand side of the Watch.

(2) Let go of the button once you get to the screen asking Power Off the Watch.

(3) Hold down the crown/dial of the Watch and it will force close your U-tec App.

(4) Try to access your lock using your Apple Watch.

(5) You should be able to operate your U-tec Smart Lock using your Apple Watch. If you continue to experience issues, please submit a request or review the information available from Apple here.

NOTE: If you had Auto-Unlock enabled for your lock(s), it will need to be re-enabled once troubleshooting steps are completed.

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