Auto Unlock is a feature where Ultraloq U-Bolt Series will unlock your door automatically as you approach.
How it works
This feature uses your phone's location service (GPS) to determine that you are returning to your door, and Bluetooth to pass the unlock command to your U-Bolt/U-Bolt Pro. The Auto Unlock feature works via Bluetooth and has no relation with the WiFi/Z-Wave connection.
A geofence with a radius of around 1000 feet (300 meters) is set around your U-tec App. When you leave your lock position at least 1000 ft (300 meters), Auto Unlock will switch from Back Mode to Away Mode.
Auto Unlock will unlock your door automatically once your smartphone is near your U-Bolt/U-Bolt Pro within Bluetooth distance (around 10-15 ft) when you are back to your lock position. Auto Unlock will switch from Away Mode to Back Mode.
Note: Auto Unlock needs the location service permission to use your smartphone GPS. Please set location permission to "Always" in the phone Settings. Your location data is only stored on your phone within the U-tec App. U-tec does not collect or store your data remotely and has no way of looking at your location data. For more information, please see our Private Policy.
My door didn't unlock when I expected it to
1. Make sure you have left the house far enough to trigger the Auto-unlock.
You may not have gone far enough away from home. To enter Away mode, you must go further than 300 meters or a few city blocks. Only then will Auto-Unlock attempt to unlock your door when you arrive home.
2. Enable the notification.
You can make sure Auto-Unlock tells you when you're far enough away by enabling the notification. Auto-Unlock notification settings can be found in Lock Settings > Auto-Unlock.
3. Don't enable Auto Unlock for multiple locks.
If you have multiple locks in the same address under your account, please just set up the auto-unlock feature for one lock. If you set up auto-unlock for numerous locks, the feature might be affected by each other.
4. Refresh the Device list in the U-tec app.
If the Auto-unlock feature does not work after the app upgrade, please pull the Device list page down to refresh the list.
5. Bluetooth on your phone was turned off when you came home.
Please make sure the Bluetooth on your cellphone is turned on when you approach the door, and the U-tec app is running.
6. Bluetooth on your phone was connecting to another device.
Make sure the Bluetooth on your cellphone is available to connect to the lock when you approach the door.
7. Your lock is under low battery status.
The low battery status may cause Auto Unlock delays. please make sure your lock battery level is high.
My door unlocked when I didn't expect it to
1. Your cell phone incorrectly thought you left home.
Please check the Google map on your cellphone, to make sure if the location is correct.
2. The location of your lock is set incorrectly.
You can change this in Setting > Auto-Unlock > Edit your lock location.
Click to get more Troubleshooting for Auto-Unlock feature