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Can't Unlock UL1, How to Fix?

If you can't unlock the outside handle of UL1/Combo after lighting Green, please check the troubleshooting below.

Step 1. Confirm the thickness of the door is 1-5/16'' to 2''.

Step 2. Make sure you have installed the Spring in the hole of the inside handle.

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Step 3. Make sure you have installed the Spindle in the hole of the outside handle.

Step 4. Please try to lift up the outside handle after passing the verification.

 

If the problem still exists, please submit a ticket directly. Ultraloq technical support will help you check further.

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