How can we help you?

Cannot find the device after being invited by the Owner/Admin?

If the owner invites you, the lock should be registered under your account after logging in to your account.


If you cannot find this lock, please follow the steps below:


1. Log out and then log in to your account again.


Click here to find out How to log out of the U-tec account?


2. Ask the Owner/Admin to check if the user email they input when inviting you is correct.


3. Check the App version number. If the Admin uses the V1.0 version U-tec App, but you are using the V2.0 version, the inviting process will be failed. Please ask the Owner/Admin to upgrade the App version, then invite you again.


Click here to find out What is the difference between the new and old versions of the U-tec App?


4. If you are using the V2.0 version U-tec App, please ensure you are at the correct address(room).

Click here to find out How to manage my Homes/Addresses in the new version U-tec App?